Software Service










Software Service


Software Service

Software Service von ANDTEK bietet Ihnen die Möglichkeit die eingesetzten Softwarelösungen optimal zu unterstützen. ANDTEK steht Ihnen mit erfahrenen Technikern zur Verfügung um auftretende Probleme und Fragen zu lösen.

 BusinessProfessionalProfessional
Direct*1PremiumPremium
Direct*1Premium+Premium+
Direct*1 Telephone/Online
Technical Support8x58x58x524x7 *224x7 *224x7 *224x7 *2 Response Time24h24h24h4h4h1h1h VPN Remote-OptionalOp
 
Partner
Technologiepartner
Zertifizierte Partner
Service Plan




Software Service



Software Service von ANDTEK bietet Ihnen die Möglichkeit die eingesetzten Softwarelösungen optimal zu unterstützen. ANDTEK steht Ihnen mit erfahrenen Technikern zur Verfügung um auftretende Probleme und Fragen zu lösen.

 BusinessProfessionalProfessional
Direct*1		PremiumPremium
Direct*1		Premium+Premium+
Direct*1
Telephone/Online
Technical Support		8x58x58x524x7 *224x7 *224x7 *224x7 *2
Response Time24h24h24h4h4h1h1h
VPN Remote-OptionalOptional
Software Update Service
Bug Fixes
L1 SupportPartnerPartnerEndkundePartnerEndkundePartnerEndkunde
L2/L3 SupportANDTEKANDTEKANDTEKANDTEKANDTEKANDTEKANDTEK


Kontaktieren Sie unseren Service unter support@andtek.com unter Angabe der Contract ID.

*1 Direct Service: Normalerweise wird Level 1 Support von unserem Partner übernommen. Im Falle von "Direct" Serviceverträgen übernimmt der Endkunde den Level 1 Support und unser Level 2 und 3 Support unterstützt den Endkunden direkt.
*2 für Meldungen mit Stufe Severity 1 und 2

© 2000-2011 ANDTEKANDTEK Cisco Unified CallManager Group and Presence ServiceANDTEK Mini ACD for small Call Center services - automatic call distribution for Unified CallManagerANDTEK voice recording for Unified CallManager Express with secure recordingANDTEK IP phone lockout and phone lockdown to secure unified communication networksANDTEK voice and media broadcast solution with crisis conferencingANDTEK Directory integration for Active Directory, LDAP and SQL into Unified Communication NetworksANDTEK IP camera integration and door opener for Unified CallManager networksANDTEK IP phone settings module to simplify profile selection on IP phonesANDTEK Attendant Console and CTI softwareANDTEK PC desktop client for IP phone control, click-to-dial, MS Outlook dialer and presence integrationANDTEK Rapid application development platform for unified communications applications serviceANDTEK mobile business communications applications for mobile devices using the Android platformARC (ANDTEK Ressource Center) access to software and documentationANDTEK mobile business communications applications for mobile devices using the iPhone platform AGB | FAQ | Partner | Unternehmen

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Fastlinks: Voice Recording | Presence and Status | Lock Phone | Directory | Desktop Client | IP Camera | IP Phone Settings | Broadcast and Paging | Attendant Console
Communications Applications | Free XML Services | ARC | VoIP Ceiling Speaker | Audio Amplifier | Android | iPhone
 
Cisco ®, Cisco IOS ®, Cisco ® Systems and the Cisco ® Logo, are registered trademarks or trademarks of Cisco Systems Inc. and / or affiliates in the U.S. and certain other countries. Cisco Unified Call Manager and Cisco Unified Communications Manager are referring to the respective products of Cisco.
Apple ®, iPhone ®, iPod ® Mac ® and Macintosh ® are trademarks of Apple Inc., registered in the U.S. and other countries.
ANDTEK©, AND Phone© and AND Mobile© are trademarks of ANDTEK GmbH.
All other trademarks mentioned in this document or Web site are the property of their respective owners.