New support and software update services will be introduced end of 2010.

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End-of-Sale: Support Services Basic, Standard, Premium



New support and software update services will be introduced end of 2010.



ANDTEK announces the end-of-sale for the support and software update services Basic, Standard and Premium. The last day to order the old support and software update services is December 31, 2010. Customers with active software update services and service contracts will continue to receive support from the ANDTEK Support Center (ASC) for their existing contracts.

Customers are encouraged to migrate to the new support services for future projects.

End-of-Sale AnnouncementNovember 24, 2010
End-of-Sale DateDecember 31, 2010
Last Ship DateDezember 31, 2010
End of new service attachment dateDezember 31, 2010
End of software contract renewalDezember 31, 2010
End of supportDezember 31, 2013

Affected products



Product Part NumberProduct NameNEW Product Part Number
SUPS-BAS-V4Support Service Basic V4SUPS-BUS-V4
SUPS-STAN-V4Support Service Standard V4SUPS-PRO-V4
SUPS-PREM-V4Support Service Premium V4SUPS-PREM-V4
SWUS-V4Software Update Service V4-

There are four new services available covering the following enhancements:

  • Business Support V4 (SUPS-BUS-V4)
    Only support, no software update service included.

  • Professional Support V4 (SUPS-PRO-V4)
    Support service and software update service.

  • Premium Support V4 (SUPS-PRE-V4)
    Enhanced support service and software update service.

  • Premium+ Support V4 (SUPS-PREPLUS-V4)
    Enhanced support service 24/7/1 and software update service.



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